Communication and Non-Emergency Notice

Effective date: September 28, 2026

This website and our messaging tools are not for emergencies. If this is a medical emergency, call 911 or go to the nearest emergency room.

Website forms

The forms on this website are for questions about membership, employer plans and our clinics. They do not ask for health information, and please do not include any. If you enter health information in a message, we will use it only to respond to your inquiry and will remove it from our website and marketing records once your inquiry is handled. Nobody monitors the forms around the clock, so they are never the right way to reach us about something urgent.

How members reach their care team

Members can reach their care team by direct phone or text message, through secure electronic messaging, and through telehealth visits at the provider’s discretion. After hours, members reach their care team through Spruce.

For urgent clinical needs outside normal office hours, the practice may facilitate access to third-party telemedicine vendors. Those vendors operate independently of the practice under their own terms and privacy policies, and access to them is not a guaranteed benefit of membership.

Standard text and email

Some ways of communicating, such as standard text messages and email, are convenient but may carry a risk of interception because they are not fully encrypted. The practice uses them for health communications only with a member’s express consent, which members give or decline at enrollment and can change at any time by notifying the practice in writing.

Text messages about an inquiry

If you give us a mobile number through this website, DPCA may send you text messages about your inquiry. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help.

Questions about this page

Write to Beth@DirectPCA.com or call 423-650-4831. If you hit a barrier using this site, tell us what you were trying to do and we will fix it.