Not insurance. Health care. Direct primary care in Southeast Tennessee and Northwest Georgia.

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Common questions

The things people ask before they join.

If your question is not here, call the clinic nearest you. Somebody answers.

Insurance and coverage

Is this insurance?

No. DPCA is a membership medical practice, not an insurance company. Your membership includes the care our providers deliver in our clinics. It does not include hospital stays, specialists, emergency care, or surgery. We recommend every member carry coverage for major medical events, and Momentum Benefits can help you find the right plan.

I already have insurance. Does DPCA still make sense?

For most people, yes. A year of membership usually costs less than a deductible, and it covers the care you actually use most: visits, routine labs, and everyday medications. Members with insurance keep it for the things membership does not cover, which is hospital care, specialists, emergencies, and surgery. Many pair DPCA with a high deductible plan for exactly that reason.

Can I use my insurance for DPCA visits?

We do not bill insurance for our care, and that is by design. Insurance billing is what produces the seven minute visit, the coding, and the volume pressure. Without it, our providers have time for you and respond directly to your messages. You can still use your insurance for care we do not provide, like imaging, specialists, or a hospital stay.

Do you take Medicare?

Medicare beneficiaries may enroll under a private contract and may not bill Medicare for DPCA services. DPCA has opted out of Medicare.

Membership and cost

What does membership cost?

Adults age 18 and over are $89 a month. Children under 18 are $35 a month on a family account, and the family maximum is $248 a month for two adults and two or more children under 18. A minor enrolling on their own is $60 a month without the pharmacy benefit. There is a one time $75 enrollment fee per family. There is no copay at check-in and no deductible.

Can I enroll my child without enrolling myself?

Yes. A minor can enroll without a parent enrolling. That membership is $60 a month and does not include the pharmacy benefit. If a parent is already a member, a child under 18 is $35 a month on the family account, with a $248 family maximum for two adults and two or more children.

Is there a contract, an enrollment fee, or a cancellation penalty?

There is no long-term contract. You can cancel with 30 days' written notice, and there is no cancellation penalty. There is a one time $75 enrollment fee per family, and it applies to individual and employer accounts alike.

Getting care

Can I get a same day or next day appointment?

Yes, after you establish with one of our providers. We cap how many members each provider takes, which is what makes same or next day appointments possible. To book, message us through our member app or call the clinic. DPCA is appointment only and does not take walk-ins.

How do I reach my care team between visits?

Call, text, or email your care team directly. Most questions get answered without an appointment at all. You are not routing through a phone tree to leave a message with someone who will call you back tomorrow.

Do you offer telehealth?

Yes. Telehealth visits are available to members through our member app, which is also how you call, text, and message your care team.

What about labs, prescriptions, and imaging?

Routine labs are included. The full list of what is included, with frequency limits on tests like A1C and cholesterol, is on our included care page. Over 1,000 generic medications are included too, with home delivery or pickup at a local pharmacy. Imaging is not included, but we have negotiated cash rates with local imaging centers.

Do you see children?

Yes, from age 2. DPCA sees patients age 2 and older, including well child checks.

For employers

Can I offer this as a stand-alone benefit for my employees?

Yes. DPCA membership can be offered on its own or alongside the plan you already have. For employers with 50 or more full time employees, it pairs with an ACA-compliant health plan.

We are self-insured. Does this work for us?

Yes, and self-insured groups see the effect most directly. When you are self-insured your employees' healthcare costs are your own, so anything that keeps everyday care out of a claim shows up directly on your books.

How does this actually lower our cost?

Most of what your employees need in a year is primary care. When that care is included in a membership instead of running through claims, the everyday care your people were avoiding because of the deductible is available with no copay and no deductible, and your plan is there for the events that genuinely need it. Want the plan and the primary care built to work together? That is the Care+ Direct Health Plan.

Do we have to wait for open enrollment?

No. You can start at any point in the year. DPCA membership is not tied to your plan year.

Are occupational health services included for our member employees?

Yes, with one exception. Pre-employment screenings, fit-for-duty exams, return-to-work screenings, health screenings, and DOT physicals are included for employees who are DPCA members. Drug testing is billed separately.

Joining DPCA

How do I become a member?

Sign up online in a few minutes using the Join DPCA button, or call the clinic nearest you and we will walk you through it. Once you are enrolled you get a welcome message, and then you schedule your first visit.

What happens at my first visit?

Your provider takes a full history, does a comprehensive physical, and runs a lab evaluation. That is what your individualized wellness plan is built from. Plan for your first visit to be a full hour.

What happens after I sign up?

You get a welcome message that guides you through setting up your account in our member app and completing your intake. Rather have help from a person? Our care team can walk you through it. Then you schedule your first visit. Plan for it to be a full hour, because that is where your wellness plan gets built.

How do I transfer my records from my current doctor?

Sign a records release, and we take it from there. We request your chart from your current doctor, and it usually arrives before or shortly after your first visit.

Are you accepting new patients?

Yes. We are always accepting new patients. We cap how many members each provider takes, so availability at a specific clinic can vary. Call the location you want and we will get you started.

Ask us directly.

Call the clinic nearest you and ask for whatever you need. If it is a question about employer benefits, use the employer form and we will get back to you.

No more questions?

Always accepting new patients. Sign up online in a few minutes, or call the clinic nearest you.